Privacy Policy

Introduction

VGX ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

We comply with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Data Controller

VGX is the data controller responsible for your personal data. If you have any questions about this privacy policy or our data practices, please contact us at privacy@vgx.life.

Information We Collect

Personal Data You Provide

When you book a consultation or complete our questionnaire, we collect:

• • Name and contact information (email address)
• • Health and fitness information provided in questionnaires
• • Consultation preferences and booking details
• • Any other information you choose to provide

Automatically Collected Data

When you visit our website, we may automatically collect:

• • Device information (browser type, operating system)
• • IP address and approximate location
• • Pages visited and time spent on our website
• • Referring website addresses

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide our consultation and health services to you
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services
• Consent: Where you have given explicit consent for specific processing activities (e.g., marketing communications, analytics cookies)
• Legal Obligation: Processing necessary to comply with legal requirements

How We Use Your Information

We use your personal data to:

• • Process and manage consultation bookings
• • Communicate with you about your consultations and services
• • Prepare for and conduct consultations
• • Send confirmation emails and reminders
• • Improve our website and services
• • Comply with legal obligations
• • With your consent, send marketing communications

Data Sharing

We may share your information with:

• Service Providers: Third-party vendors who help us operate our business (e.g., email services, calendar systems)
• Healthcare Providers: With your consent, relevant healthcare professionals involved in your care
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal data to third parties.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Health-related data may be retained for longer periods as required by healthcare regulations.

Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Request limitation of processing
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at privacy@vgx.life.

International Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

Complaints

If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK or your local data protection authority.

Contact Us

For any questions about this Privacy Policy or to exercise your rights: